Dental Practice CRM

T
he client needed a SaaS cloud-based CRM for dental offices. This app needed to be able to manage appointments for patients, communicate with them over VOIP and SMS directly within the CRM (browser-based calling), and synch with their legacy Opendetal practice management system that uses HL7 protocol. It also needed to be HIPAA compliant with all patient communication and personal health information being encrypted
Client:
PracticeComDate:
2017 - 2019Category:
SAASTechnical Reqirements
Multi-tenancy dental practice CRM, that is linked to incoming phone lines via VOIP. Has complete patient info and history and also used for appointment scheduling, patient management and invoicing, browser-based calling, dial reminder lists, SMS reminders, appointments automation and autoresponders, kanban board style ticket system with dynamic forms and workflows, and more. Integrated with OpenDental practice management software via Hl7 protocol. It is US based and is to be HIPAA compliant, high availability with database replication clusters for data redundancy. Designed for 99.999% uptime.
VOIP Phone Lines
SMS Reminders
HIPAA Compliant
Tech Stack
- Meteor.js
- Blaze
- MongoDB
- WebRTC (encrypted audio/video)
- Twilio Integration for SMS and VOIP Trunks
- FreePBX & Asterisk 13 – VOIP/SIP Integration
- OpenDental
- MirthConnect
- Amazon AWS – Continuous Integration/Deployment
- HIPAA Compliant